Frequently Asked Questions (FAQ)

How early do I need to book my car ?

At least 6 (six) hours before your journey would be recommended. If you are making a last minute booking, it is best to call us to confirm.

How do I know my booking has been accepted ?

Once you have placed a booking with us, you will receive an email to confirm your booking has been accepted.

What areas do you cover ?

We provide our services especially in Rome, Venice, Milan and all Italy as request.

What does the price include ?

The price includes your ordered car, luggage, parking tickets, tolls,  in the Airport 1hour free waiting time, 15 minutes for all other pickups. The price which is quoted is the price you pay.

Will I be charged extra if my flight is delayed ?

No, we monitor all flights and your free waiting time ( 1h in the Airports) start from the actual landing time . After you have landed you are provided with 60 minutes free waiting time, after which you will be charged €25 per hour.

What if I miss my flight ?

If you have missed your flight you need to inform us immediately via telephone. You will incur a full “no show” charge if you fail to inform us before our driver has been dispatched.

What happens if I cannot find my driver ?

If you cannot locate your driver, please contact us immediately. If you just leave the airport without inform us, we’ll be able to declare “no show” and you’ll not be refunded. Our contact number supplied on your confirmation is 24h available.

Are your prices per car or per person ?

All prices are quoted per car with max number of people indicated for each car on the reservation form.

Are you a licensed company ?

We are a fully licensed Ground Transportation Company !